Policyholder Tools & Inspection Support

Everything You Need to Get Inspected

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Get Started with Your Inspection

Cisive (formerly CARCO) makes the pre-insurance inspection process easy. Whether you're searching for a nearby inspection site or checking the status of your vehicle report, you'll find the tools and information you need right here.

Find an Inspection Site

Need to locate a designated inspection facility near you? Use our Inspection Site Locator to search by zip code or city. With thousands of convenient locations across participating states, scheduling your inspection is fast and simple.

Check the Status of Your Report

Already completed your inspection? You can check the status of your report online using your Vehicle Identification Number (VIN) and the inspection reference number. Most inspections are processed and available to your insurance company within 24 hours.

Frequently Asked Questions

Find answers to all your pre-insurance vehicle inspection questions.

What is the purpose of the pre-insurance inspection?

Your state requires a pre-insurance vehicle photo inspection for the protection of you and of your insurance company. The inspection is designed to document the existence of the vehicle, mileage, physical condition, and existing options and accessories. The ultimate goal of vehicle pre-insurance inspection is to prevent fraud and help reduce the cost of automobile physical damage insurance coverage (collision and comprehensive) by accurately documenting your vehicle.

There is a regulation in states with mandatory inspection laws that requires vehicles subject to pre-insurance vehicle photo inspection to be completed within a grace period, which differs by state (listed below). If you do not comply within the allotted time, your physical damage coverage (comprehensive and collision) will be suspended at 12:01 a.m. the day after the end of the grace period.

Where should I take my vehicle to be inspected?

Cisive (formerly CARCO) has an extensive network of auto photo inspection sites with mobile technology strategically located throughout New York, Massachusetts, New Jersey, and Florida. You may choose any site that is convenient within your state. If you were not provided a list of sites by your broker or insurance company, please visit our Site Locator to obtain a convenient site location.

What documents do I need for the inspection?

Please bring any document that was provided to you by your broker or insurance company, which lists your insurance company's name, your policy number (if known) and a description of your vehicle. Your insurance company name (and broker, if you have one) is most important. However, if no documentation was provided by your broker or insurance company, you may still have your automobile photo inspection completed. Just be sure to provide your insurance company information to the inspector.

What happens during the inspection?

Is there a fee for the inspection? How long does the inspection take?

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