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Dispute Process Support From Cisive

Feel Safe with Every Adverse Action Dispute

Our comprehensive, secure, web-based dispute resolution system eliminates any doubt around our clients’ FCRA dispute process and ensures that our clients and Cisive remain compliant.

Eliminate Doubts Around FCRA Dispute Resolutions

Cisive advocates a best practice that includes a fully electronic, 100 percent auditable FCRA dispute process. Our comprehensive, secure, web-based dispute resolution system can track every notification sent to candidates, including receipt, review, and disputes or consumer statements.

A formal dispute review and reinvestigation process includes weekly meetings of our Board of Consumer Protection. This eliminates any doubt around our clients’ FCRA dispute process and ensures that our clients and Cisive remain compliant.


More Compliance Support From Cisive

  • Legal Compliance
    Cisive works with professional industry organizations including the NAPBS and employee advocate organizations like the Legal Action Center, the Lawyers’ Committee for Civil Rights Under Law, and the National Workrights Institute to develop best practices.
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  • Ban the Box
    The Cisive platform ensures state-specific Ban the Box documents are presented to the correct person when necessary to comply with legislation, improving your time to fill and streamlining your workflow.
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  • Adverse Action
    Cisive ensures FCRA, state, and local Ban the Box notification and time-frame and record-keeping compliance; maintains auditable logs; and streamlines the candidate experience.
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  • Certifications
    Cisive is committed to preserving compliance and is accredited by the National Association of Professional Background Screeners (NAPBS) and active in several other compliance organizations.
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White Paper: FCRA Required Pre-decision and Adverse Action — Failure to Notify Opens the Door for a Class Action Lawsuit